Customer Support Specialist

Sustainable Solutions Inc; Juneau (AK); On-site; USD 84,000 - 126,000; Full time

Benefits offered by this job

Flexible contract schedule

Job summary

Sustainable Solutions Inc in Juneau, AK is seeking a Customer Support Specialist who can identify opportunities, drive value, and align with our growth mindset. You will coach the team, tailor messages to sales and marketing buyers, and coordinate cross-functional launches with creative, product, and operations.

The role emphasizes ownership, CSAT focus, and calm handling of scope changes mid-stream. This position offers a flexible contract schedule and a competitive salary range of $84,000 to

Qualifications

• 5+ years owning outcomes, not just completing tasks.
• 3+ years hands-on experience in a sales marketing role.
• Experience with Customer Satisfaction Surveys.

Responsibilities

• Identify and pursue new business opportunities throughout AK.
• Coach the Customer Support Specialist team off discounting and onto value selling.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Coordinate cross-functional launches with creative, product, and operations.
• Qualify hard, so the mid-level team only chases real money.
• Translate Verbal Communication dashboards into stories the sales floor actually uses.
• Carry the demo from screen-share to signature in one sitting.

Skills

Integrity

Ownership

CSAT experience

Sales marketing

Calm under scope changes

Job description

The Customer Support Specialist we want at Sustainable Solutions Inc can read a quarter in trouble and walk in with a plan, not an apology. Count it up: 3 years, $84,000 - $126,000, a sales marketing charter, and the kind of Sustainable Solutions Inc growth that compounds.

Key Responsibilities

• Identify and pursue new business opportunities throughout AK
• Coach the Customer Support Specialist team off discounting and onto value selling
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Coordinate cross-functional launches with creative, product, and operations
• Qualify hard, so the mid-level team only chases real money
• Translate Verbal Communication dashboards into stories the sales floor actually uses
• Carry the demo from screen-share to signature in one sitting

What You'll Bring

• The integrity to flag your own mistakes first
• 5+ years owning outcomes, not just completing tasks
• A solid foundation in Customer Satisfaction Surveys, refined over 3+ years
• Around 3+ years of hands-on experience in a sales marketing role
• Demonstrated calm when a Juneau, AK client changes scope mid-stream

Most of Sustainable Solutions Inc still fits in one Juneau building, and that wildly-collaborative closeness is exactly why its sales marketing work stays sharp. People here care as much about how we work together as what we ship.

Here is the deal: $84,000 - $126,000, a mentor who answers, benefits that hold up, and a flexible contract schedule that fits real life.

We updated this posting recently and are still actively accepting candidates.