Senior Customer Service Representative

SmartTech Solutions; Santa Clarita (CA); On-site; USD 121,000 - 162,000; Full time

Benefits offered by this job

Mentorship program

Competitive benefits

Flexible schedule

Job summary

SmartTech Solutions in Santa Clarita, CA is seeking a Senior Customer Service Representative to anchor a high-performing revenue team. The role focuses on understanding CA buyers, improving conversion, and coordinating cross-functional launches with marketing, product, and operations.

You will own initiatives, drive sales-marketing excellence, and report on ROI within the Santa Clarita market. The position offers mentorship, a competitive benefits package, and flexible work arrangements.

Qualifications

• 7+ years of multitasking experience in fast-paced environments.
• Strong understanding of sales/marketing integration processes.
• Familiarity with Santa Clarita market and buyer behavior.
• Ability to coordinate cross-functional launches.

Responsibilities

• Decode why CA buyers say yes and double down on it.
• Sniff out the Flexibility gap that's leaking deals at handoff.
• Coordinate cross-functional launches with creative, product, and operations.
• Tune the ad creative until the sales marketing cost-per-lead drops.
• Grow brand awareness through Ticket Management and Omnichannel Support initiatives.
• Trade weekly notes with product on what Santa Clarita buyers keep requesting.
• Cultivate referral channels and strategic partnerships in Santa Clarita.
• Report on attribution and channel ROI to inform the $121,000 - $162,000 budget cycle.

Skills

Sales marketing knowledge

Multitasking

Workflow familiarity

Project ownership

Team collaboration

Job description

SmartTech Solutions is assembling a high-performing revenue team, and we want a Senior Customer Service Representative to anchor it in Santa Clarita, CA. The whole arrangement rewards initiative — $121,000 - $162,000 to start, sales marketing ownership throughout, and SmartTech Solutions backing every step.

Key Responsibilities

• Decode why CA buyers say yes and double down on it
• Sniff out the Flexibility gap that's leaking deals at handoff
• Coordinate cross-functional launches with creative, product, and operations
• Tune the ad creative until the sales marketing cost-per-lead drops
• Grow brand awareness through Ticket Management and Omnichannel Support initiatives
• Trade weekly notes with product on what Santa Clarita buyers keep requesting
• Cultivate referral channels and strategic partnerships in Santa Clarita
• Report on attribution and channel ROI to inform the $121,000 - $162,000 budget cycle

What You'll Bring

• Solid understanding of sales marketing best practices and industry standards
• 7 years of Multitasking práctica, plus a hunger for what's next
• Familiarity with SmartTech Solutions-scale workflows, or the appetite to reach them
• Comfortable owning projects from concept through delivery
• Proven Teamwork results, ideally seasoned in Santa Clarita, CA

SmartTech Solutions is the kind of empathy-led Santa Clarita company that sales marketing engineers leave their old jobs to join. We believe great Multitasking work comes from people who feel safe to experiment and occasionally fail.

The salary is $121,000 - $162,000, the mentorship is hands-on, the benefits are real, and the flexibility is the part you will brag about.

Live and hiring this very moment for the Santa Clarita, CA team.