Senior Customer Service Representative

Community Impact Foundation; Austin (TX); On-site; USD 94,000 - 142,000; Part time

Job summary

Community Impact Foundation seeks a Senior Customer Service Representative in Austin, TX. This part-time role focuses on onboarding, client retention, and driving growth through strategic interactions with sales marketing clients.

You will negotiate pricing, qualify leads, and coordinate campaigns to hit quarterly quotas and KPIs. You bring a growth mindset, clear communication, meticulous attention to detail, and adaptability to a mission-driven team.

Qualifications

• Experience with customer-facing roles and onboarding.
• Ability to communicate effectively across channels.
• Detail-oriented with strong organizational skills.
• Growth-oriented mindset and adaptability.
• Willingness to work in a fast-paced, mission-driven environment.

Responsibilities

• Onboard new sales marketing clients to ensure long-term retention.
• Negotiate pricing and close deals meeting quarterly quotas.
• Qualify inbound leads and route them through the sales funnel.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Sell the roadmap impact, not only feature sets.

Skills

Growth mindset

Clear communicator

Attention to detail

Adaptability

Job description

Community Impact Foundation pays $94,000 - $142,000 for a Senior Customer Service Representative because mediocre growth costs far more than great hiring ever could. With 6 years of experience under your belt, you'll step into a part-time position paying $94,000 - $142,000 where ownership and momentum matter.

Key Responsibilities

• Walk new sales marketing clients through onboarding so they stick around
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Qualify inbound leads and route them through the sales funnel efficiently
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Sell the results-oriented roadmap, not just today's feature set

What You'll Bring

• A Community Impact Foundation mindset: scrappy today, scalable tomorrow
• Confident communicator across email, calls, and in-person meetings
• Meticulous attention to detail across every deliverable
• A growth mindset that treats feedback as fuel, not threat
• Flexibility to adapt your approach as business needs evolve

Community Impact Foundation is the mission-driven TX company that built its name on sales marketing work nobody else wanted to do properly. We look out for one another, and burnout is treated as a problem to solve, not a badge to wear.

For this Senior Customer Service Representative role we offer $94,000 - $142,000, a mentor who has walked the path, and benefits designed for life outside Community Impact Foundation.

Freshly verified active, this Senior Customer Service Representative position is accepting candidates now.

Whether Freshdesk or Written Communication is your strong suit, this Senior Customer Service Representative seat has room for both.