Senior Customer Service Representative

Energy Innovation Corp; Brooklyn Park (MN); Teletrabalho; USD 87 000 - 124 000; Tempo integral

Resumo da oferta

Retail Advantage Group seeks a Senior Customer Service Representative who can drive the revenue engine from a remote role. The position rewards deep experience in sales/marketing, empathy, and process improvement, with a stake in outcomes and a flexible remote rhythm.

Brooklyn Park ties and a strong network are preferred or the ability to build one quickly. The role emphasizes win-back strategies, churn reduction, and translating buyer pain into compelling pitches.

Qualificações

• 7+ years applying empathy in sales/marketing.
• Senior mastery of process improvement.
• Writer's ear for tone in high-stakes emails.
• Comfort being accountable for maker-minded outcomes in remote roles.
• Network in Brooklyn Park or ability to build one from scratch.
• Storytelling instincts that turn data into decisions.

Responsabilidades

• Position Retail Advantage Group against competitors with clear, differentiated value props.
• Turn churned sales marketing logos into win-back targets with a plan.
• Trade weekly notes with product on what Brooklyn Park buyers keep requesting.
• Dig into churn reduction funnels and fix the step where buyers vanish.
• Map buyer pain to Retail Advantage Group's pitch deck, slide by slide.

Conhecimentos

Empathy in sales

Process improvement

Storytelling

Remote work

Brooklyn Park network

7+ years experience

Descrição da oferta de emprego

Plenty of people can run a campaign; Retail Advantage Group wants a Senior Customer Service Representative who can run the whole revenue engine. Here $87,000 - $124,000 buys not just your time but a stake in the sales marketing work, the kind Retail Advantage Group trusts senior people to steer.

Key Responsibilities

• Position Retail Advantage Group against competitors with clear, differentiated value props
• Turn churned sales marketing logos into win-back targets with a plan
• Trade weekly notes with product on what Brooklyn Park buyers keep requesting
• Dig into Churn Reduction funnels and fix the step where buyers vanish
• Map buyer pain to Retail Advantage Group's pitch deck, slide by slide

What You'll Bring

• Comfort owning the unglamorous middle of a remote project
• A Brooklyn Park network, or the hustle to build one from scratch
• A writer's ear for tone in a high-stakes email
• Comfort being accountable for a maker-minded outcome in a remote role
• 7+ years putting Empathy to work in a sales marketing setting
• Senior mastery of Process Improvement, validated by people who'd hire you again
• Storytelling instincts that turn data into a decision

Retail Advantage Group sits at the intersection of Empathy and Process Improvement, quietly powering sales marketing workflows from its Brooklyn Park base. We'd rather hear hard truths in the hallway than polite fictions in the all-hands.

Step into $87,000 - $124,000, real mentorship, a benefits package that delivers, and the kind of flexible remote rhythm people rarely leave.

This role is in active recruitment, with a target start date just ahead.