Senior Customer Service Representative

CBRE Group, Inc.; Owensboro (KY); Hybrid; USD 73,000 - 106,000; Full time

Benefits offered by this job

Hybrid Owensboro office

Generous PTO

Growth-oriented environment

Job summary

CBRE Group, Inc. in Owensboro, KY is seeking a Senior Customer Service Representative to anchor a high-performing revenue team. You will own demos, draft outreach, manage the CRM, and work with finance and marketing to turn opportunities into growth.

The role offers a hybrid Owensboro office, generous PTO, and leaders who prioritize your development. Ideal candidates bring 7+ years CSAT reporting and a proven track record of turning budgets into measurable growth.

Qualifications

• 7+ years putting CSAT reporting to work in a sales marketing setting.
• Proven Continuous Learning results, ideally seasoned in Owensboro, KY.
• Comfortable owning projects from concept through delivery.
• Fluency across Accountability and Call Center Operations, with strong opinions on both.
• The kind of empathy that makes hard feedback land softly.

Responsibilities

• Sit in on demos and tighten the script after every loss.
• Hand the Senior Customer Service Representative crew a territory plan they can actually run.
• Talk numbers with finance, then talk vision with prospects.
• Draft the cold-outreach copy that survives a senior buyer's inbox.
• Turn a $73,000 - $106,000 budget into measurable inclusive growth.
• Grow brand awareness through HubSpot Service Hub and CSAT Reporting initiatives.
• Maintain accurate records in the CRM and forecast monthly bookings.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.

Skills

CSAT reporting in sales & marketing

Continuous learning

Project ownership

Accountability & call center ops

Empathy in feedback

Tools

HubSpot Service Hub

Job description

CBRE Group is assembling a high-performing revenue team, and we want a Senior Customer Service Representative to anchor it in Owensboro, KY. You supply 6 years and Net Promoter Score; CBRE Group supplies $73,000 - $106,000, an Owensboro home, and growth that does not flatten out.

Key Responsibilities

• Sit in on demos and tighten the script after every loss
• Hand the Senior Customer Service Representative crew a territory plan they can actually run
• Talk numbers with finance, then talk vision with prospects
• Draft the cold-outreach copy that survives a senior buyer's inbox
• Turn a $73,000 - $106,000 budget into measurable inclusive growth
• Grow brand awareness through HubSpot Service Hub and CSAT Reporting initiatives
• Maintain accurate records in the CRM and forecast monthly bookings
• Set and monitor KPIs tied to revenue, retention, and acquisition cost

What You'll Bring

• 7+ years putting CSAT Reporting to work in a sales marketing setting
• Proven Continuous Learning results, ideally seasoned in Owensboro, KY
• Comfortable owning projects from concept through delivery
• Fluency across Accountability and Call Center Operations, with strong opinions on both
• The kind of empathy that makes hard feedback land softly

Where most sales marketing vendors automate the easy parts, CBRE Group tackles the hard ones, from a feedback-hungry headquarters in Owensboro, KY. We celebrate the person who asks the dumb question that saves the whole sales marketing project.

Expect $73,000 - $106,000, a hybrid Owensboro office, generous PTO, and leaders who treat your development as a real priority.

Just updated, just confirmed, just waiting on the right applicant.