Senior Customer Service Representative

Energy Innovation Corp; Lexington (KY); On-site; USD 69,000 - 99,000; Full time

Job summary

Energy Excellence Group in Lexington, KY is seeking a Senior Customer Service Representative who thrives on pipeline math and turns outbound calling into a reproducible revenue habit. This full-time role offers a $69,000–$99,000 annual salary and a supportive culture focused on coaching, coverage, and work–life balance.

You will bridge prioritization reporting, test subject lines, drive upsell and renewals with existing accounts, analyze campaign metrics, and support senior account executives

Qualifications

• Client-centric bias toward action with balanced prioritization
• Proven ability to drive onboarding and onboarding results
• Experience guiding upsell and renewal conversations with existing accounts
• Ability to analyze campaigns and optimize spend against revenue targets
• Team player who lifts colleagues and shares credit

Responsibilities

• Bridge Prioritization reporting and the story your CMO needs to hear
• Test three subject lines, kill two, scale the winner
• Drive upsell and renewal conversations with existing Energy Excellence Group accounts
• Analyze campaign metrics and optimize spend against revenue targets
• Support senior account executives with prospecting and follow-up strategy

Skills

Customer onboarding

Upsell & renewals

Prioritization

Adaptability

Team collaboration

Strong communication

Job description

Pipeline math is unforgiving, and Energy Excellence Group's Senior Customer Service Representative thrives on it, turning Outbound Calling into a predictable revenue habit. This Lexington opening trades 6 years and Customer Feedback Analysis for $69,000 - $99,000, then layers on the ownership most listings only hint at.

Key Responsibilities

• Bridge Prioritization reporting and the story your CMO needs to hear
• Test three subject lines, kill two, scale the winner
• Drive upsell and renewal conversations with existing Energy Excellence Group accounts
• Analyze campaign metrics and optimize spend against revenue targets
• Support senior account executives with prospecting and follow-up strategy

What You'll Bring

• A client-centric bias toward action, balanced by knowing when to wait
• An instinct for prioritization when everything is labeled urgent
• Adaptability and resilience when facing shifting requirements
• Flexibility to adapt your approach as business needs evolve
• Proven Customer Onboarding results, ideally seasoned in Lexington, KY
• Fluency in Customer Onboarding earned the hard way, not just from a tutorial
• A team player who lifts up colleagues and shares credit

The tinker-friendly founders of Energy Excellence Group built it in Lexington to fix the exact sales marketing problems that drove them crazy elsewhere. Accountability here is shared, so wins belong to the team and setbacks become lessons.

This senior role pays $69,000 - $99,000 and surrounds it with coaching, coverage, and hours that respect your weekends in KY.

We bumped this posting hours ago because the role is still very much open.