Senior Customer Service Representative

Real Estate Excellence LLC; McKinney (TX); On-site; USD 88,000 - 132,000; Full time

Job summary

Real Estate Excellence LLC in McKinney, TX seeks a Senior Customer Service Representative fluent in Jira Service Management who can close deals, tighten scripts after losses, own the handoff between Avaya and CRM, and map buyer pain to compelling pitches. You will design landing pages, coordinate campaigns with agencies, and nurture clients into references, with an onboarding plan soon.

Compensation opens at $88,000–$132,000; you will mentor others, enjoy flexible hours, and have a stake in

Qualifications

• Demonstrated senior CSR track record.
• Integrity to flag mistakes first.
• Ability to surface risk early.
• Portfolio of results speaks for itself.
• Calm under pressure in a fast-paced environment.
• Collaborative mindset and teamwork.
• Team player who shares credit.

Responsibilities

• Attend demos and refine the script after losses.
• Own the handoff document between Avaya and CRM.
• Design landing pages and funnels to convert traffic.
• Coordinate campaigns with agencies to meet budgets.
• Map buyer pain to Real Estate Excellence LLC's pitch deck.
• Grow the company's ownership-driven footprint one intro at a time.
• Own post-sale check-ins to turn clients into references.
• Identify Jira Service Management gaps leaking deals at handoff.

Skills

Senior CSR track record

Integrity

Risk awareness

Portfolio evidence

Calm under pressure

Team collaboration

Team player

Tools

Jira Service Management

Job description

Growth at Real Estate Excellence LLC stalled below where it should be, so we opened a Senior Customer Service Representative position for a senior closer fluent in Jira Service Management. Here $88,000 - $132,000 buys not just your time but a stake in the sales marketing work, the kind Real Estate Excellence LLC trusts senior people to steer.

Key Responsibilities

• Sit in on demos and tighten the script after every loss
• Own the handoff doc that keeps nothing falling between Avaya and CRM
• Design landing pages and conversion funnels that turn traffic into customers
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Map buyer pain to Real Estate Excellence LLC's pitch deck, slide by slide
• Grow Real Estate Excellence LLC's ownership-driven footprint one earned introduction at a time
• Own the post-sale check-in that turns clients into references
• Sniff out the Jira Service Management gap that's leaking deals at handoff

What You'll Bring

• Proven track record delivering results as a Senior Customer Service Representative
• The integrity to flag your own mistakes first
• The reflex to surface risk before it surfaces itselfA portfolio that speaks louder than any line on your resume
• Calm under the empathy-led chaos a senior role tends to generate
• A collaborative mindset and genuine enthusiasm for teamwork
• A team player who lifts up colleagues and shares credit

From our McKinney, TX office, Real Estate Excellence LLC ships collaborative products used by companies large and small. The pace is energetic but humane, and we treat protecting your time off as part of the work.

Your compensation opens at $88,000 - $132,000, your mentor is waiting, your benefits are ready, and your hours are yours to flex.

We are filling this Senior Customer Service Representative seat now, with onboarding planned for the near term.