Senior Customer Service Representative

Wealth Management Corp; Wilmington (NC); Hybrid; USD 82,000 - 110,000; Full time

Benefits offered by this job

Hybrid Wilmington office

Generous PTO

Development-oriented leadership

Job summary

Wealth Management Corp in Wilmington, NC is hiring a Senior Customer Service Representative to grow client portfolios and drive renewal timelines. The role emphasizes value selling, cross-functional collaboration, and leveraging HubSpot Service Hub to scale outreach.

The position offers a hybrid Wilmington office, generous PTO, and leadership that prioritizes your development as you help convert marketing promises into measurable sales results.

Qualifications

• Curiosity and a drive to sharpen your sales marketing craft.
• Sharp written and verbal communication, tested under scrutiny.
• Keen eye for quality and consistency in output.
• Comfort steering sales marketing conversations toward a decision.

Responsibilities

• Keep Wilmington renewals from slipping by owning the timeline.
• Use Customer Success and HubSpot Service Hub to automate and scale outbound efforts.
• Close the gap between what marketing promises and sales delivers.
• Coach the Senior Customer Service Representative team off discounting and onto value selling.
• Seed Wilmington social channels with content that earns replies.

Skills

Curiosity

Written communication

Verbal communication

Quality focus

Value selling

Job description

We're not after a Senior Customer Service Representative who manages accounts; Wealth Management Corp wants one who grows them past where anyone expected. What Wealth Management Corp is really offering: $82,000 - $110,000 for 5 years of Presentation Skills, plus growth that does not stall at the door.

Key Responsibilities

• Keep Wilmington renewals from slipping by owning the timeline
• Use Customer Success and HubSpot Service Hub tools to automate and scale outbound efforts
• Close the gap between what marketing promises and sales delivers
• Coach the Senior Customer Service Representative team off discounting and onto value selling
• Seed Wilmington social channels with content that earns replies

What You'll Bring

• Curiosity and a continuous drive to sharpen your sales marketing craft
• Sharp written and verbal communication, tested under scrutiny
• A keen eye for quality and consistency in your output
• Comfort steering sales marketing conversations toward a decision

We built Wealth Management Corp in Wilmington, NC to give sales marketing teams the candor-rich tools they actually deserve. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

Expect $82,000 - $110,000, a hybrid Wilmington office, generous PTO, and leaders who treat your development as a real priority.

This page reflects a live, current opening, refreshed just hours ago.