Senior Customer Service Representative

Energy Innovation Corp; Memphis (TN); On-site; USD 71,000 - 99,000; Full time

Job summary

Production Partners Inc in Memphis, TN, seeks a Senior Customer Service Representative for a temporary role that values ownership over busywork. The position pays $71,000–$99,000 annually and includes mentorship and a clear path to more senior sales marketing work.

You will work from Memphis, leveraging a Memphis network or building one from scratch, and help translate market insights into practical actions for the sales team. Live assignments and deadlines anchor the role.

Qualifications

• Strong Freshdesk grounding with ability to use Intercom.
• Ability to learn new sales marketing systems quickly.
• Detail-oriented with focus on accuracy.
• Patient demeanor developed through experience.
• Existing Memphis network or ability to build one.

Responsibilities

• Market and rewrite the playbook based on Memphis market data.
• Set the weekly cadence to keep reps accountable.
• Manage the senior account as a priority.
• Feed sales with empathy signals indicating readiness.
• Design landing pages and funnels to convert traffic.
• Translate dashboards into actionable sales stories.
• Turn churned logos into win-back plans.

Skills

Freshdesk

Critical thinking

Systems learning

Detail-oriented

Patience

Memphis network

Tools

Intercom

Job description

Production Partners Inc needs a Senior Customer Service Representative who can read a market like Memphis and rewrite the playbook when the numbers demand it. A temporary Senior Customer Service Representative role that values ownership over busywork, pays $71,000 - $99,000, and invests in your long-term growth.

Key Responsibilities

• Hand marketing the field intel that sharpens next quarter's ads
• Set the weekly cadence that keeps Production Partners Inc reps accountable
• Run the senior account like it's the only one that matters
• Feed sales the Empathy signals that say a buyer is ready now
• Design landing pages and conversion funnels that turn traffic into customers
• Translate Written Communication dashboards into stories the sales floor actually uses
• Turn churned sales marketing logos into win-back targets with a plan

What You'll Bring

• Solid Freshdesk grounding, plus Critical Thinking you can pick up on the fly
• Ability to learn new sales marketing systems quickly and apply them effectively
• Detail-oriented approach with a commitment to accuracy
• Fluency in Patience earned the hard way, not just from a tutorial
• A Memphis network, or the hustle to build one from scratch

Across TN, the deadline-driven sales marketing systems people trust most often turn out to be Production Partners Inc, built quietly in Memphis. We swap Intercom and Written Communication tips over lunch because nobody here pretends to know it all.

Compensation lands at $71,000 - $99,000, mentorship is built in, and the path from here to senior sales marketing work is mapped, not vague.

Live right now in Memphis, TN, and reviewing newcomers daily.