Senior Customer Service Representative

CodeCraft Solutions; High Point (NC); On-site; USD 77,000 - 117,000; Full time

Job summary

CodeCraft Solutions in High Point, NC is seeking a Senior Customer Service Representative to anchor a high-performing revenue team. You will own customer onboarding polish, build territory plans for High Point, and prospect via calls, emails, and social channels to fill the contract pipeline.

The role offers a salary range of $77,000 to $117,000 per year, with growth, full benefits, and hours aligned to a local life.

Qualifications

• 6 years of experience in customer service or sales marketing.
• Verbal communication skills demonstrated in professional settings.
• Team player with collaborative mindset.

Responsibilities

• Write copy for ads, emails, and web pages that converts sales marketing traffic.
• Represent CodeCraft Solutions at trade shows, conferences, and local networking events.
• Translate Resilience dashboards into stories the sales floor actually uses.
• Seed High Point social channels with content that earns replies.
• Build territory plans that maximize coverage across High Point, NC.
• Prospect via cold calls, emails, and social selling to fill the contract pipeline.
• Run experiments on sales marketing messaging and keep only what converts.

Skills

Verbal Communication

Job description

CodeCraft Solutions is assembling a high-performing revenue team, and we want a Senior Customer Service Representative to anchor it in High Point, NC. You supply 6 years and Verbal Communication; CodeCraft Solutions supplies $77,000 - $117,000, a High Point home, and growth that does not flatten out.

Key Responsibilities

• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Represent CodeCraft Solutions at trade shows, conferences, and local networking events
• Translate Resilience dashboards into stories the sales floor actually uses
• Seed High Point social channels with content that earns replies
• Build territory plans that maximize coverage across High Point, NC
• Prospect via cold calls, emails, and social selling to fill the contract pipeline
• Run experiments on sales marketing messaging and keep only what converts

What You'll Bring

• Emotional Intelligence fundamentals plus the Customer Onboarding polish clients notice
• A communicator who can disagree without making it personal
• A team player who lifts up colleagues and shares credit
• A collaborative mindset and genuine enthusiasm for teamwork
• A portfolio or work samples that demonstrate your sales marketing expertise
• A history of leaving sales marketing processes better than you found them

Every product at CodeCraft Solutions reflects the values-led standards our High Point, NC team holds itself to. You won't find performance theater here; we care what you shipped, not how busy you looked.

Lead with the number, $77,000 - $117,000, then add a growth track, a mentor, full benefits, and hours that bend toward your High Point life.

We are reviewing QA Monitoring and Verbal Communication backgrounds on a daily basis for this seat.