Senior Customer Service Representative

Energy Innovation Corp; Bellingham (WA); On-site; USD 90,000 - 131,000; Full time

Benefits offered by this job

Promotion ladder

Paid family leave

Mentors

Job summary

HealthTech Corp in Bellingham, WA is seeking a Senior Customer Service Representative who can read a market and rewrite the playbook when data demands it. The role offers significant ownership over the sales funnel, with a salary of $90,000–$131,000 and a path for long-term growth.

You will read intent data, route hot leads, and collaborate with product teams to position new offerings locally. A strong background with Talkdesk and Genesys Cloud, plus CRM discipline, will help you drive monthly

Qualifications

• Solid Talkdesk grounding, plus Genesys Cloud you can pick up on the fly.
• A communicator who can disagree without making it personal.
• Self-direction that survives a quiet Slack channel.
• 6 or more years steering sales marketing projects end to end.
• Hands-on Genesys Cloud experience that survives a whiteboard interview.

Responsibilities

• Read intent data and route the Bellingham hot leads first
• Set the weekly cadence that keeps HealthTech Corp reps accountable
• Maintain accurate records in the CRM and forecast monthly bookings
• Own the funnel from first click to closed-won, top to bottom
• Frame the ROI a Bellingham, WA CFO can defend internally
• Close the gap between what marketing promises and sales delivers
• Collaborate with product teams to position new offerings in the Bellingham region
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

Skills

Talkdesk

Genesys Cloud

CRM experience

Communication

Sales leadership

Tools

CRM systems

Job description

HealthTech Corp needs a Senior Customer Service Representative who can read a market like Bellingham and rewrite the playbook when the numbers demand it. An internship Senior Customer Service Representative role that values ownership over busywork, pays $90,000 - $131,000, and invests in your long-term growth.

Key Responsibilities

• Read intent data and route the Bellingham hot leads first
• Set the weekly cadence that keeps HealthTech Corp reps accountable
• Maintain accurate records in the CRM and forecast monthly bookings
• Own the funnel from first click to closed-won, top to bottom
• Frame the supportive ROI a Bellingham, WA CFO can defend internally
• Close the gap between what marketing promises and sales delivers
• Collaborate with product teams to position new offerings in the Bellingham region
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

What You'll Bring

• Solid Talkdesk grounding, plus Genesys Cloud you can pick up on the fly
• A communicator who can disagree without making it personal
• Self-direction that survives a quiet Slack channel
• 6 or more years steering sales marketing projects end to end
• Hands-on Genesys Cloud experience that survives a whiteboard interview

The team at HealthTech Corp is small, data-honest, and entirely convinced that Bellingham is the best place to reinvent sales marketing. We keep the Bellingham, WA office quiet on Wednesdays so deep Talkdesk work actually gets a fighting chance.

Joining us means $90,000 - $131,000, a clear promotion ladder, paid family leave, and mentors invested in your success.

The team just got the green light to hire, and this Senior Customer Service Representative role is first up.