Senior Customer Service Representative

Growth Strategy Consultants; San Antonio (TX); On-site; USD 83,000 - 112,000; Full time

Job summary

Growth Strategy Consultants seeks a Senior Customer Service Representative in San Antonio, TX. The role centers on sustaining an exceptional customer experience while driving revenue signals. Expect mentorship and a fast track into senior sales marketing paths as you prove your impact.

Your experience in Texas and ability to craft high-stakes communications will be key as you own projects from concept through delivery and translate customer needs into strategic actions.

Qualifications

• TX work history or strong reasons you’ll thrive in Texas.
• Writer’s ear for tone in high-stakes emails.
• Sharp organizational skills and ability to juggle multiple workstreams.
• Comfortable owning projects from concept through delivery.
• Experience translating Active Listening for a non-technical audience.

Responsibilities

• Walk TX partners through co-marketing they’ll say yes to.
• Identify gaps in the Twilio Flex implementation that leak deals at handoff.
• Carry the brand voice into every call and caption.
• Turn churned logos into win-back targets with a plan.
• Analyze why TX buyers say yes and focus on that feedback.

Skills

Written tone

Organizational skills

Multitask management

Project ownership

Active listening for non-technicalaud

Job description

The Senior Customer Service Representative opening at Growth Strategy Consultants is for someone who can carry a $83,000 - $112,000 number and still sweat the customer experience. At Growth Strategy Consultants, $83,000 - $112,000 buys a senior seat, but 6 years of CRM Software buys you the ownership that comes with it.

Key Responsibilities

• Walk TX partners through co-marketing they'll say yes to
• Sniff out the Twilio Flex gap that's leaking deals at handoff
• Carry the brand voice into every cold call and every caption
• Turn churned sales marketing logos into win-back targets with a plan
• Decode why TX buyers say yes and double down on it

What You'll Bring

• A TX work history, or strong reasons you'll thrive here anyway
• A writer's ear for tone in a high-stakes email
• Sharp organizational skills and an ability to juggle multiple workstreams
• Comfortable owning projects from concept through delivery
• Experience translating Active Listening complexity for a non-technical audience

From a San Antonio loft, Growth Strategy Consultants has built a documentation-first reputation for solving sales marketing problems others quietly gave up on. Ownership at Growth Strategy Consultants means you fix the broken thing even when nobody assigned it to you.

Your 7 of experience earn you $83,000 - $112,000 here, alongside mentorship and a fast track into senior sales marketing roles.

Confirmed active this hour for the San Antonio, TX crew, no waiting list.