Senior Customer Service & Marketing Insights Lead (Remote)

Strategic Consulting Inc; Eau Claire (WI); On-site; USD 82,000 - 119,000; Full time

Job summary

Strategic Consulting Inc in Eau Claire, WI is hiring a Senior Customer Service Representative who blends creative instincts with data-driven approaches to own initiatives and drive demo bookings.

The role emphasizes hands-on ownership, collaboration, and opportunities to level up within a fast-moving software-focused company. A strong emphasis on customer retention, technical support grounding, and market analysis is expected.

Qualifications

• Hands-on familiarity with Phone Etiquette and Twilio Flex.
• Demonstrated ability to manage competing priorities under tight deadlines.
• An eye for detail that separates fine from finished.

Responsibilities

• Read the sales marketing market and reposition the offer when it shifts.
• Build landing pages that turn Eau Claire curiosity into demo bookings.
• Keep the messaging consistent from Eau Claire, WI billboards to cold DMs.
• Test three subject lines, kill two, scale the winner.
• Brief the Senior Customer Service Representative team on what's working in this week's market.
• Conduct market research to uncover trends shaping the sales marketing space.

Skills

Phone Etiquette

Twilio Flex

Prioritization

Technical Support

Customer Retention

Tools

Twilio Flex

Job description

Strategic Consulting Inc in Eau Claire, WI is hiring a Senior Customer Service Representative who blends creative instincts with data-driven approaches to own initiatives and drive demo bookings.

The role emphasizes hands-on ownership, collaboration, and opportunities to level up within a fast-moving software-focused company. A strong emphasis on customer retention, technical support grounding, and market analysis is expected.