Senior Customer Service Representative

DE Shaw; Madison (WI); Hybrid; USD 79,000 - 121,000; Full time

Benefits offered by this job

Hybrid schedule

Personal development plan

Job summary

DE Shaw in Madison, WI seeks a Senior Customer Service Representative to drive impact through thoughtful communication and strategic execution. The role emphasizes ownership, mentorship, and a clear growth path in a dynamic sales marketing environment.

The position offers a hybrid schedule, a competitive salary range of $79,000 to $121,000, and a personalized development plan tailored to your sales marketing career goals.

Qualifications

• Writers ear for tone in high-stakes emails.
• Understanding of creativity and data entry in real-world settings.
• Wisconsin work history or strong reasons you211ll thrive here anyway.
• Judgment to distinguish a fire drill from an actual fire.

Responsibilities

• Read intent data and route the Madison hot leads first.
• Negotiate renewals before the sales marketing contract goes quiet.
• Manage event sponsorships and lead-capture programs across Madison, WI.
• Turn a $79,000 - $121,000 budget into measurable learning‑obsessed growth.
• Keep Madison renewals from slipping by owning the timeline.
• Keep a finger on competitor pricing across WI.
• Test three subject lines, kill two, scale the winner.
• Lead ownership‑driven go‑to‑market efforts for products launching in WI.

Skills

Strong written communication

Creativity

Data entry

Job description

Demand generation is messy, human, and rarely linear, which is why DE Shaw's Senior Customer Service Representative opening rewards impact-driven thinkers over checklist followers. At $79,000 - $121,000, this Senior Customer Service Representative seat rewards 5+ years in sales marketing with autonomy, mentorship, and a long runway for growth.

Key Responsibilities

• Read intent data and route the Madison hot leads first
• Negotiate renewals before the sales marketing contract goes quiet
• Manage event sponsorships and lead-capture programs across Madison, WI
• Turn a $79,000 - $121,000 budget into measurable learning‑obsessed growth
• Keep Madison renewals from slipping by owning the timeline
• Keep a finger on competitor pricing across WI
• Test three subject lines, kill two, scale the winner
• Lead ownership‑driven go‑to‑market efforts for products launching in WI

What You'll Bring

• A writer's ear for tone in a high‑stakes email
• Working understanding of both Creativity and Data Entry in real‑world settings
• A WI work history, or strong reasons you'll thrive here anyway
• The judgment to distinguish a fire drill from an actual fire

Quietly, from Madison, DE Shaw has become the boldly‑pragmatic sales marketing partner that WI's most demanding teams refuse to replace. Inclusion isn’t a poster on the Madison, WI wall; it’s who gets pulled into the room and heard.

You’ll receive $79,000 - $121,000, a hybrid schedule, and a personalized development plan tailored to your sales marketing career goals.

Reopened and refreshed, the search for a senior candidate runs hot today.

Bring your Multitasking, your questions, and your ambition; we’ll bring the rest at DE Shaw.