Senior Customer Service Representative

Capital Management Corp; Buffalo (NY); Hybrid; USD 69,000 - 102,000; Full time

Benefits offered by this job

Growth plan

Mentor

Benefits for life beyond Buffalo

Job summary

Capital Management Corp in Buffalo, NY is seeking a Senior Customer Service Representative to drive momentum in our CRM-driven sales marketing conversations. This hybrid role offers hands-on ownership, a clear ladder for career growth, and a generous compensation package.

You will analyze campaigns, optimize spend against revenue targets, and mentor a team to emphasize value selling over discounts. Remote-friendly extension and growth benefits are included.

Qualifications

• 6+ years in a Senior Customer Service Representative role.
• Ability to distinguish a fire drill from an actual fire.
• Experience owning sales/marketing decisions in a NY market.
• Hands-on with Freshdesk workflows and tooling.
• Comfort in a fast-growing hybrid team.
• Meticulous attention to detail across deliverables.
• Reliability to enable management to stop frequent check-ins.

Responsibilities

• Drive sales marketing conversations buyers trust in Buffalo.
• Tune ad creative to lower cost-per-lead.
• Open doors in Buffalo, NY beyond the senior title.
• Analyze campaign metrics and optimize spend against revenue targets.
• Pursue warm referrals ahead of competitors.
• Coach the team to focus on value selling over discounts.

Skills

Customer service

Hybrid teamwork

Attention to detail

Sales mindset

Education

6+ years in Senior Customer Service Representative role

Tools

Freshdesk

Job description

Forget the funnel metaphor for a second: Capital Management Corp's next Senior Customer Service Representative in Buffalo cares about momentum, and CRM Software is how you create it. This hybrid job at Capital Management Corp delivers $69,000 - $102,000, hands-on ownership, and a clear ladder for sales marketing professionals.

Key Responsibilities

• Plant Capital Management Corp in the sales marketing conversations buyers already trust
• Tune the ad creative until the sales marketing cost-per-lead drops
• Open doors in Buffalo, NY that a senior title alone can't
• Analyze campaign metrics and optimize spend against revenue targets
• Chase down warm referrals before competitors in Buffalo get the call
• Coach the Senior Customer Service Representative team off discounting and onto value selling

What You'll Bring

• Roughly 6+ years operating in a similar Senior Customer Service Representative position
• The judgment to distinguish a fire drill from an actual fire
• Comfort owning sales marketing decisions in a NY market
• Hands-on experience with modern Freshdesk workflows and tooling
• Familiarity with the rhythms of a fast-growing hybrid team
• Meticulous attention to detail across every deliverable
• The reliability that lets a manager stop checking in

Capital Management Corp is the quick-to-ship Buffalo, NY company that sales marketing insiders recommend but rarely the one that advertises. Growth budgets at Capital Management Corp are generous because a sharper SLA Management you means a stronger team.

You will see $69,000 - $102,000 on the offer, plus a growth plan, a mentor, and benefits tuned for life beyond the Buffalo office.

We are actively sourcing remote-friendly professionals for this senior role right now.