Customer Service Representative

Energy Innovation Corp; Kent (WA); On-site; USD 113,000 - 163,000; Full time

Job summary

Energy Innovation Corp in Kent, WA seeks a Senior Customer Service Representative who can move metrics, not just manage them. The role rewards 5 years of Kustomer expertise with a salary range of $113,000–$163,000 and a voice in strategy.

You will own the pipeline, translate dashboards into actionable stories, and drive win-back efforts in Kent. The position emphasizes data interpretation, relationship-building, and hands-on sales marketing, offering mentorship and a fast track into senior sales

Qualifications

• Senior mastery of Freshdesk.
• Strong organizational skills.
• Hands-on sales marketing experience.
• Comfort steering sales marketing conversations toward a decision.
• The judgment to say no to good ideas at the wrong time.
• Comfort interpreting data and translating findings into clear recommendations.

Responsibilities

• Prospect via cold calls, emails, and social selling to fill the freelance pipeline.
• Translate Teamwork dashboards into stories the sales floor actually uses.
• Dig into Kustomer funnels and fix the step where buyers vanish.
• Collaborate with product teams to position new offerings in the Kent region.
• Spot which Kent accounts are about to churn and win them back.
• Cultivate referral channels and strategic partnerships in Kent.
• Hand the Customer Service Representative crew a territory plan they can actually run.

Skills

Sales experience

Data interpretation

Multitasking

Communication

Decision making

Tools

Kustomer

Freshdesk

Job description

This is a senior opportunity for a Customer Service Representative who knows how to move metrics, not just manage them. The senior role rewards what you've built — 5 years of Kustomer — with $113,000 - $163,000 and a voice in Capital Management Corp strategy.

Key Responsibilities

• Prospect via cold calls, emails, and social selling to fill the freelance pipeline
• Translate Teamwork dashboards into stories the sales floor actually uses
• Dig into Kustomer funnels and fix the step where buyers vanish
• Collaborate with product teams to position new offerings in the Kent region
• Spot which Kent accounts are about to churn and win them back
• Cultivate referral channels and strategic partnerships in Kent
• Hand the Customer Service Representative crew a territory plan they can actually run

What You'll Bring

• Senior mastery of Freshdesk, validated by people who'd hire you again
• Sharp organizational skills and an ability to juggle multiple workstreams
• Hands-on sales marketing experience that holds up to follow-up questions
• Comfort steering sales marketing conversations toward a decision
• The judgment to say no to good ideas at the wrong time
• Comfort interpreting data and translating findings into clear recommendations

At the heart of Capital Management Corp is a delightfully-weird belief that great sales marketing software should feel effortless. We give senior hires room to fail small so they can later succeed big on sales marketing work.

Your 6 of experience earn you $113,000 - $163,000 here, alongside mentorship and a fast track into senior sales marketing roles.

The team in Kent is interviewing on a rolling basis, so early applicants get noticed first.

Bring 5 of grit or a fresh perspective; either way, this Customer Service Representative role wants you.