Senior Customer Service Representative

MGM; Appleton (WI); On-site; USD 69,000 - 108,000; Full time

Job summary

MGM in Appleton is seeking a Senior Customer Service Representative to shape customer outcomes with strategic planning and a sharp sense for what customers want. You bring 6+ years of hands-on experience to a full-time role with ownership, mentorship, and growth opportunities.

In this position, you will cover the Appleton, WI territory, protect deals at handoff, and help win back at-risk accounts while guiding prospects and collaborating with senior leadership.

Qualifications

• Full-time role with accountability for outcomes.
• Ability to work independently and within a team.
• Senior-level experience in a full-time capacity.
• Calmly delivering difficult news to stakeholders.
• Comfort presenting to senior leadership.
• More than five years of trust-building experience.

Responsibilities

• Identify and address gaps in troubleshooting to protect deals at handoff.
• Know the Appleton territory inside out and map-respectful.
• Spot at-risk accounts and win them back proactively.
• Move conversations from small talk to next steps.
• Explore sales/marketing whitespace in Wisconsin.
• Support senior AEs with prospecting and follow-up strategy.

Skills

6+ years exp

Senior level

Account management

Prospecting

Strategic planning

Customer service

Presentation skills

Job description

Revenue is a story, and MGM wants a Senior Customer Service Representative in Appleton to write the next chapter using Strategic Planning and a sharp instinct for what customers actually want. Put your 6 years of experience to work in a $69,000 - $108,000 role with ownership, mentorship, and room to grow.

Key Responsibilities

• Sniff out the Troubleshooting gap that's leaking deals at handoff
• Walk the Appleton, WI territory and know it better than the map
• Spot which Appleton accounts are about to churn and win them back
• Carry the booth conversation past small talk into next steps
• Chase the sales marketing whitespace no rep in WI has worked
• Support senior account executives with prospecting and follow-up strategy

What You'll Bring

• Comfort being accountable for a hands-dirty outcome in a full-time role
• Ability to thrive both independently and as part of a tight-knit team
• Experience at the senior level inside a full-time role
• The composure to deliver bad news early and clearly
• Comfortable presenting ideas to stakeholders at every level
• Demonstrated comfort presenting to senior leadership
• 5+ years building trust the slow, unglamorous way

MGM writes the software that keeps sales marketing operations humming, all of it engineered in Appleton, WI by a service-minded bunch. Here, ownership means you're empowered to fix what's broken without waiting for permission.

We are offering $69,000 - $108,000, a clear growth track, hands-on mentorship, and the kind of flexibility that keeps WI talent happy.

Right now in Appleton, the Senior Customer Service Representative chair sits open and the door is unlocked.