Senior Customer Service Representative

Energy Innovation Corp; Greeley (CO); Hybrid; USD 89,000 - 135,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible schedule

Job summary

MGM in Greeley, CO is seeking a Senior Customer Service Representative to drive the sales process from interest to invoice. You will lead the demo, tailor messaging for decision-makers, and qualify inbound leads, all while maintaining a Growth Mindset and strong collaboration with the team.

The role offers mentorship, benefits, and flexible conditions to work in Greeley on your terms. Compensation ranges from $89,000 to $135,000 annually, reflecting experience and impact.

Qualifications

• Excellent written and verbal communication skills.
• Hands-on command of ServiceNow.
• Willingness to mentor without taking over.

Responsibilities

• Steer MGM prospects from interest to invoice without friction.
• Carry the demo from screen-share to signature in one sitting.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Read the sales marketing market and reposition the offer when it shifts.
• Qualify inbound leads and route them through the sales funnel efficiently.
• Pitch MGM at $89,000 - $135,000 value without apologizing for the price.

Skills

Communication skills

Growth mindset

Ticket management

Collaboration

Independent work

Sales mindset

Tools

ServiceNow

Job description

We empower our sales marketing team to experiment boldly, and this Senior Customer Service Representative seat is where that work begins. Come own your work at MGM: $89,000 - $135,000, a supportive team, and 7 years of Growth Mindset put to good use.

Key Responsibilities

• Steer MGM prospects from interest to invoice without friction
• Carry the demo from screen-share to signature in one sitting
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Read the sales marketing market and reposition the offer when it shifts
• Qualify inbound leads and route them through the sales funnel efficiently
• Pitch MGM at $89,000 - $135,000 value without apologizing for the price

What You'll Bring

• Willingness to commute to Greeley, CO or work flexibly as needed
• The patience to mentor without taking over the keyboard
• Working knowledge of Ticket Management alongside transferable Collaboration chops
• Authorized to work in the United States without sponsorship
• Hands-on command of ServiceNow, with Growth Mindset as a close second
• Excellent written and verbal communication skills
• Self-motivated and able to work independently with minimal oversight

MGM is a maker-minded, fiercely independent Greeley company that would rather earn trust slowly than buy attention quickly. Candid, kind feedback is part of the job, and we coach toward growth rather than blame.

For your Complaint Handling and 7 of grit, we offer $89,000 - $135,000, mentorship, benefits, and the flexibility to do Greeley on your terms.

Marked current today, the contract opportunity at MGM is accepting candidates.