Customer Success Manager

Energy Innovation Corp; Las Cruces (NM); Remote; USD 79,000 - 119,000; Full time

Benefits offered by this job

Equity

Learning stipends

Flexible culture

Job summary

MGM in Las Cruces is hiring a Customer Success Manager to own strategic relationships and drive revenue growth. The role emphasizes autonomy with a team-driven approach and equity, learning stipends, and a flexible culture built on trust.

The position offers a remote option and is ready for candidates across the region, with an emphasis on First Call Resolution and strong problem-solving instincts.

Qualifications

• 8+ years of hands-on sales/marketing experience.
• Ability to translate customer insights into campaign briefs.
• Attention to values-led details in business contexts.

Responsibilities

• Frame ROI for a Las Cruces CFO to defend internally.
• Manage NM relationships and drive revenue reality.
• Translate customer insights into sharper briefs.
• Monitor NM competitor pricing and dynamics.
• Identify at-risk accounts and win them back.
• Advance conversations from initial talks to next steps.

Skills

Values-led detail

Critical thinking

Documentation curiosity

Patience/tools familiarity

8+ years in sales/marketing

Tools

Sales tools/frameworks

Job description

We opened this Customer Success Manager role because MGM's Las Cruces ambitions outgrew the team carrying them. With $79,000 - $119,000 on the table, this manager role rewards 8 years of Problem Solving with autonomy and team-driven growth.

Key Responsibilities

• Frame the unhurried ROI a Las Cruces, NM CFO can defend internally
• Carry the NM number and the relationships that make it real
• A knack for translating customer insights into sharper campaign briefs
• Keep a finger on competitor pricing across NM
• Spot which Las Cruces accounts are about to churn and win them back
• Carry the booth conversation past small talk into next steps

What You'll Bring

• An eye for the values-led detail that separates fine from finished
• Critical thinking skills and sound, independent judgment
• The kind of curiosity that reads the docs before asking
• Familiarity with Patience and related tools or frameworks
• 8+ years that left you with strong instincts and few illnesses
• Around 8+ years of hands-on experience in a sales marketing role

MGM was founded on a hunch that sales marketing could be far less awful, and Las Cruces turned out to be the perfect place to prove it. Autonomy here comes with a partner: ask for help the moment you're stuck on First Call Resolution.

At MGM, $79,000 - $119,000 comes with equity, learning stipends, and a flexible culture built around trust and growth.

Current and accurate as of this visit, the remote opening stands ready.