Strategic Senior Customer Service & Growth Advocate

MGM; Appleton (WI); On-site; USD 69,000 - 108,000; Full time

Job summary

MGM in Appleton is seeking a Senior Customer Service Representative to shape customer outcomes with strategic planning and a sharp sense for what customers want. You bring 6+ years of hands-on experience to a full-time role with ownership, mentorship, and growth opportunities.

In this position, you will cover the Appleton, WI territory, protect deals at handoff, and help win back at-risk accounts while guiding prospects and collaborating with senior leadership.

Qualifications

• Full-time role with accountability for outcomes.
• Ability to work independently and within a team.
• Senior-level experience in a full-time capacity.
• Calmly delivering difficult news to stakeholders.
• Comfort presenting to senior leadership.
• More than five years of trust-building experience.

Responsibilities

• Identify and address gaps in troubleshooting to protect deals at handoff.
• Know the Appleton territory inside out and map-respectful.
• Spot at-risk accounts and win them back proactively.
• Move conversations from small talk to next steps.
• Explore sales/marketing whitespace in Wisconsin.
• Support senior AEs with prospecting and follow-up strategy.

Skills

6+ years exp

Senior level

Account management

Prospecting

Strategic planning

Customer service

Presentation skills

Job description

MGM in Appleton is seeking a Senior Customer Service Representative to shape customer outcomes with strategic planning and a sharp sense for what customers want. You bring 6+ years of hands-on experience to a full-time role with ownership, mentorship, and growth opportunities.

In this position, you will cover the Appleton, WI territory, protect deals at handoff, and help win back at-risk accounts while guiding prospects and collaborating with senior leadership.