Customer Success Manager

MGM; Naperville (IL); On-site; USD 115,000 - 171,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible work arrangement

Job summary

MGM in Naperville, IL is seeking a Contract Customer Success Manager who treats negotiation as a repeatable revenue habit and values ownership over busywork. The role pays $115,000 - $171,000 and includes equity and top-tier health benefits to support long-term growth.

You will write conversion-focused copy, run experiments on sales messaging, and negotiate renewals. Build relationships with prospects in the Naperville area while leveraging HubSpot Service Hub insights to guide decisions.

Qualifications

• 8+ years of experience in roles requiring negotiation and revenue responsibility.
• Excellent written and verbal communication skills with a data-informed approach.
• Ability to translate data findings into actionable recommendations.

Responsibilities

• Write copy for ads, emails, and web pages that converts sales marketing traffic.
• Run experiments on sales marketing messaging and retain only what converts.
• Negotiate renewals before the sales marketing contract closes.
• Pair HubSpot Service Hub insights with intuition to rank top leads.
• Build and nurture relationships with prospects across the Naperville, IL market.

Skills

Negotiation

Data interpretation

Copywriting

Relationship building

Market knowledge (Naperville IL)

Communication

Ownership

Tools

HubSpot Service Hub

Job description

Pipeline math is unforgiving, and MGM's Customer Success Manager thrives on it, turning Negotiation into a predictable revenue habit. A contract Customer Success Manager role that values ownership over busywork, pays $115,000 - $171,000, and invests in your long-term growth.

Key Responsibilities

• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Run experiments on sales marketing messaging and keep only what converts
• Negotiate renewals before the sales marketing contract goes quiet
• Pair HubSpot Service Hub insight with gut feel to rank the hottest leads
• Build and nurture relationships with prospects across the Naperville, IL market

What You'll Bring

• 8 years that taught you which corners can be cut
• Comfort owning sales marketing decisions in an IL market
• Comfort interpreting data and translating findings into clear recommendations
• A communicator who writes the meeting recap nobody asked for but everyone reads
• 6+ years that left you with strong instincts and few illustrations
• The composure to deliver bad news early and clearly
• Judgment seasoned by at least 7 years of real consequences

We built MGM in Naperville, IL to give sales marketing teams the metrics-driven tools they actually deserve. We prize follow-through: when someone here commits to something, the team can count on it.

We back our team with $115,000 - $171,000, equity, top-tier health benefits, and the flexibility to work where you do your best thinking.

Actively staffed and live, this Naperville, IL opening is no relic.

This contract opening in Naperville is built for someone like you, so don't let it pass.