Customer Service Representative

MGM; Carmel (IN); On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Mentorship program

Real benefits

Flexible schedule

Job summary

MGM is seeking a Customer Service Representative in Carmel, IN who goes beyond scripts to rewrite them for IN. With a compensation range of $54,000 to $78,000, the role emphasizes coaching, ownership, and a flexible, hands-on mentorship environment.

Responsibilities cover brand retention, multi-channel campaign management, CRM accuracy, and driving market-driven GTM efforts for upcoming product launches. A strong bias for action with thoughtful timing is valued.

Qualifications

• Must demonstrate churn-reduction capabilities and cultural curiosity.
• Proven ability to balance multiple priorities under tight deadlines.
• Strong communication that makes candid feedback approachable.

Responsibilities

• Grow brand awareness through retention and coaching initiatives.
• Manage paid search, social, and email programs end to end.
• Keep the CRM accurate so MGM forecasts are meaningful.
• Nurture slow marketing leads until timing is right.
• Lead go-to-market efforts for product launches.
• Map buyer pain to MGM's pitch deck, slide by slide.
• Brief the CS Rep team on current market successes.

Skills

Churn reduction

Cultural awareness

Prioritization

Communication

Job description

A Customer Service Representative who only follows the script will be bored at MGM; we want the one who rewrites it for IN. Consider the trade: your 1 years of Coaching for $54,000 - $78,000, a freelance schedule, and ownership most shops never offer.

Key Responsibilities

• Grow brand awareness through Customer Retention and Coaching initiatives
• Manage paid search, social, and email programs end to end
• Keep the CRM honest so forecasts at MGM mean something
• Nurture the slow sales marketing leads until timing flips in our favor
• Lead mission-soaked go-to-market efforts for products launching in
• Map buyer pain to MGM's pitch deck, slide by slide
• Brief the Customer Service Representative team on what's working in this week's market

What You'll Bring

• Real Churn Reduction chops, plus the Cultural Awareness curiosity to keep growing
• Demonstrated knack for making the candidly-kind feel manageable
• Demonstrated ability to manage competing priorities under tight deadlines
• Comfort being the newest person in the room and the loudest in the notes
• 1+ years owning outcomes, not just completing tasks
• A refreshingly-candid bias toward action, balanced by knowing when to wait
• A Carmel grounding, or the adaptability to plant roots quickly.

Our hardworking approach to sales marketing has made MGM a go-to choice for companies throughout IN. We prize follow-through: when someone here commits to something, the team can count on it.

The salary is $54,000 - $78,000, the mentorship is hands-on, the benefits are real, and the flexibility is the part you will brag about.

This Customer Service Representative posting is fresh, active, and open for business right now.