Senior Customer Service Representative

Mastercard; Ann Arbor (MI); Hybrid; USD 79,000 - 119,000; Full time

Job summary

Mastercard Inc. in Ann Arbor, MI seeks a Senior Customer Service Representative who blends storytelling and strategic campaigning.

You’ll craft messaging for sales marketing buyers, manage handoff docs, and build a year-round campaign calendar to drive pipeline. You’ll position Mastercard against competitors with clear value props and tie Delegation insights to demo bookings, while balancing remote work flexibility.

Qualifications

• Strong critical thinking and independent judgment.
• Curiosity that outpaces your current job description.
• The integrity to flag your own mistakes first.
• Comfort being the newest person in the room and the loudest in the notes.

Responsibilities

• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Own the handoff doc that keeps nothing falling between Delegation and CRM.
• Build the campaign calendar that keeps Ann Arbor, MI pipeline full year-round.
• Chase the sales marketing whitespace no rep in MI has worked.
• Position Mastercard against competitors with clear, differentiated value props.
• Pair Delegation insight with gut feel to rank the hottest leads.
• Build landing pages that turn Ann Arbor curiosity into demo bookings.

Skills

Critical thinking

Independent judgment

Curiosity

Integrity

Adaptability

Job description

We're searching for a storyteller and strategist to lead campaigns as our next Senior Customer Service Representative based in Ann Arbor. A senior seat in MI that values Zendesk, pays $79,000 - $119,000 for 6 years of it, and hands you the wheel early.

Key Responsibilities

• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Own the handoff doc that keeps nothing falling between Delegation and CRM
• Build the campaign calendar that keeps Ann Arbor, MI pipeline full year-round
• Chase the sales marketing whitespace no rep in MI has worked
• Position Mastercard against competitors with clear, differentiated value props
• Pair Delegation insight with gut feel to rank the hottest leads
• Build landing pages that turn Ann Arbor curiosity into demo bookings

What You'll Bring

• Critical thinking skills and sound, independent judgment
• Curiosity that outpaces your current job description
• The integrity to flag your own mistakes first
• Comfort being the newest person in the room and the loudest in the notes

The inclusive culture at Mastercard is what keeps our Ann Arbor, MI team building remarkable things together. We hire for character and client-centric thinking, then trust the rest to follow.

Our $79,000 - $119,000 package travels with real mentorship, a growth ladder you can see, and the flexibility to clock in from Ann Arbor or home.

Reopened and refreshed, the search for a senior candidate runs hot today.