Customer Success Manager

Energy Innovation Corp; Farmington (NM); On-site; USD 81,000 - 127,000; Full time

Job summary

Mastercard is hiring a Customer Success Manager in Farmington, NM. The role focuses on outbound-driven growth, with accounts ranging from 81,000 to 127,000 USD annually. You will own initiatives from concept to delivery and be measured by a clear managerial framework.

The position emphasizes autonomy, cross-functional collaboration, and hands-on progress in sales and marketing initiatives within Mastercard’s NM expansion.

Qualifications

• 8+ years owning outcomes, not just completing tasks.
• Comfortable owning projects from concept through delivery.
• The kind of empathy that makes hard feedback land softly.
• Reliable, accountable, and committed to following through.
• Comfort being measured against a clear manager bar.

Responsibilities

• Seed Farmington social channels with content that earns replies.
• Rewrite the one-pager until a Farmington stranger gets it in ten seconds.
• Pair Churn Reduction insight with gut feel to rank the hottest leads.
• Carry the brand voice into every cold call and every caption.
• Hunt for partnership angles no one in Farmington, NM has tried.
• Read the room on every manager call and adjust the close.
• Run discovery calls that uncover budget without asking for it.
• Build the Patience report leadership checks before the NM review.

Skills

Lead generation

Churn reduction

Storytelling

Job description

Mastercard hires Customer Success Manager talent that measures itself in pipeline created, not meetings booked. With $81,000 - $127,000 on the table, this manager role rewards 7 years of Outbound Calling with autonomy and team-driven growth.

Key Responsibilities

• Seed Farmington social channels with content that earns replies
• Rewrite the one-pager until a Farmington stranger gets it in ten seconds
• Pair Churn Reduction insight with gut feel to rank the hottest leads
• Carry the brand voice into every cold call and every caption
• Hunt for partnership angles no one in Farmington, NM has tried
• Read the room on every manager call and adjust the close
• Run discovery calls that uncover budget without asking for it
• Build the Patience report leadership checks before the NM review

What You'll Bring

• Comfort being measured against a clear manager bar
• Comfortable owning projects from concept through delivery
• The kind of empathy that makes hard feedback land softly
• 8+ years owning outcomes, not just completing tasks
• Self-direction that survives a quiet Slack channel
• Reliable, accountable, and committed to following through

Growing steadily over 7 years, Mastercard now leads hands-on innovation in the sales marketing market. Decisions at Mastercard come with a name attached, because ownership without accountability is just noise.

The Customer Success Manager role earns $81,000 - $127,000 and opens doors to cross-functional projects that accelerate your Time Management and Patience growth.

We are growing the Mastercard team in NM and adding this position immediately.