Customer Success Manager

Mastercard Inc.; Saint Paul (MN); On-site; USD 100,000 - 151,000; Full time

Benefits offered by this job

Full benefits

Growth track

Mentor program

Flexible hours

Job summary

Mastercard Inc. is seeking a Customer Success Manager in Saint Paul, MN. You will drive customer outcomes, coordinate with sales, marketing, product, and operations, and leverage Intercom to support a growth-focused environment.

The role emphasizes collaboration, mentorship, and a strong emphasis on quality output. Expect ownership, a growth track, and full benefits while supporting a life-focused schedule in Saint Paul.

Qualifications

• The candidate brings strong empathy and the ability to mentor without micromanaging.
• At least 8+ years of hands-on experience in a sales marketing role.
• Fluency with Intercom and related tools to drive customer success.
• Collaborative mindset and a passion for teamwork with cross-functional partners.
• A consistent focus on quality and reliable output.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations.
• Trade weekly notes with product on what Saint Paul buyers request.
• Bridge delegation reporting and the story your CMO needs to hear.
• Support manager account executives with prospecting and follow-up strategy.
• Manage event sponsorships and lead-capture programs in Saint Paul, MN.

Skills

Empathy

Mentorship

Teamwork

Quality mindset

Sales experience

Adaptability

Tools

Intercom

Job description

We empower our sales marketing team to experiment boldly, and this Customer Success Manager seat is where that work begins. Bring Intercom and Organization; we'll bring $100,000 - $151,000, a strong team, and the ownership that turns experience into impact.

Key Responsibilities

• Coordinate cross-functional launches with creative, product, and operations
• Trade weekly notes with product on what St. Paul buyers keep requesting
• Bridge Delegation reporting and the story your CMO needs to hear
• Support manager account executives with prospecting and follow-up strategy
• Manage event sponsorships and lead-capture programs across St. Paul, MN

What You'll Bring

• The kind of empathy that makes hard feedback land softly
• The patience to mentor without taking over the keyboard
• A collaborative mindset and genuine enthusiasm for teamwork
• A keen eye for quality and consistency in your output
• Around 8+ years of hands-on experience in a sales marketing role
• Fluency in Intercom earned the hard way, not just from a tutorial
• Flexibility to adapt your approach as business needs evolve

The hands-dirty founders of Mastercard built it in St. Paul to fix the exact sales marketing problems that drove them crazy elsewhere. We build an environment where quietly-excellent ideas get tested quickly and credit is shared fairly.

Lead with the number, $100,000 - $151,000, then add a growth track, a mentor, full benefits, and hours that bend toward your St. Paul life.

Fresh interview slots opened up this week for the Customer Success Manager search.

Your Problem Solving story isn't finished, and the next chapter might be a Customer Success Manager role here.