Customer Service Representative

Mastercard Inc.; Saint Joseph (MO); On-site; USD 56,000 - 80,000; Full time

Job summary

Mastercard Inc. in Saint Joseph, MO is seeking a Customer Service Representative to shape messaging, sharpen positioning, and grow revenue from day one.

The role offers real decision-making power, growth opportunities, and a flexible schedule in a fast-paced environment. Responsibilities include driving campaigns, converting leads, and collaborating with product teams to position new offerings in the local market.

Qualifications

• Empathy that helps deliver tough feedback smoothly.
• Hands-on proficiency with Avaya and Live Chat Support.
• Proven follow-through with shipped results.
• Professionalism and discretion with sensitive information.
• Experience in upselling strategies using Avaya as a close tool.

Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Turn cold sales marketing leads into signed deals in Saint Joseph, MO.
• Sell the documentation-first roadmap, not just today’s features.
• Collaborate with product teams to position new offerings in the St. Joseph region.
• Read the room on every mid-level call and adjust the close.
• Walk the St. Joseph, MO territory and know it well.

Skills

Empathy

Follow-through

Professionalism

Upselling

Customer empathy

Tools

Avaya

Live Chat

Job description

The Customer Service Representative we hire will shape messaging, sharpen positioning, and grow revenue for Mastercard from day one. This Customer Service Representative role at Mastercard rewards initiative with $56,000 - $80,000, real decision-making power, and steady career advancement.

Key Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Turn cold sales marketing leads into signed deals across St. Joseph, MO
• Sell the documentation-first roadmap, not just today's feature set
• Collaborate with product teams to position new offerings in the St. Joseph region
• Read the room on every mid-level call and adjust the close
• Walk the St. Joseph, MO territory and know it better than the map
• Show up at St. Joseph, MO networking nights with a reason to follow up

What You'll Bring

• The kind of empathy that makes hard feedback land softly
• Hands-on proficiency with Avaya, ideally paired with Live Chat Support
• Proven follow-through, measured in shipped things rather than good intentions
• Professionalism, integrity, and discretion with sensitive information
• Hands-on command of Upselling, with Avaya as a close second

The goal-oriented people at Mastercard have spent years proving that world-class Knowledge Base Management can absolutely come out of St. Joseph. Politics die fast at Mastercard because we put the awkward stuff on the table early.

Pay is $56,000 - $80,000, growth is structured, mentorship is personal, and the flexible temporary schedule is non-negotiable in your favor.

Pulled forward to the top of the queue today, so your timing is good.