Senior Customer Service Representative

Energy Innovation Corp; West Jordan (UT); On-site; USD 92,000 - 135,000; Full time

Job summary

Mastercard in West Jordan, UT is seeking a Senior Customer Service Representative to own and drive revenue through strategic customer engagement. This full-time role offers a competitive salary and the opportunity to lead outreach initiatives and mentorship for junior reps.

You will manage on-site responsibilities, design conversion strategies, and report on ROI while collaborating with cross-functional teams to close deals and expand market presence in West Jordan and Utah.

Qualifications

• Minimum senior-level experience in a full-time role.
• Willingness to relocate to West Jordan, UT.
• Customer-focused with interpersonal skills.
• Confident communicator across email, calls, and in-person meetings.
• Ability to manage multiple priorities with composure.

Responsibilities

• Carry the UT number and the relationships that make it real.
• Chase the sales marketing whitespace no rep in UT has worked.
• Mentor junior reps on outreach cadence and objection handling.
• Design landing pages and conversion funnels that turn traffic into customers.
• Use CSAT Reporting and Attention Management tools to automate and scale outbound efforts.
• Report on attribution and channel ROI to inform the $92,000 - $135,000 budget cycle.
• Run point on trade shows and pop-ups throughout UT.
• Build the West Jordan reference network that closes deals for you.

Skills

Mentoring ability

Senior-level experience

On-site in West Jordan

Customer-focused

Strong communication

Job description

This Senior Customer Service Representative role exists because Mastercard is done leaving West Jordan revenue on the table. The deal favors the seasoned — 7 years earns $92,000 - $135,000, a full-time arrangement, and a sales marketing charter you'll actually own.

Key Responsibilities

• Carry the UT number and the relationships that make it real
• Chase the sales marketing whitespace no rep in UT has worked
• Mentor junior reps on outreach cadence and objection handling
• Design landing pages and conversion funnels that turn traffic into customers
• Use CSAT Reporting and Attention Management tools to automate and scale outbound efforts
• Report on attribution and channel ROI to inform the $92,000 - $135,000 budget cycle
• Run point on trade shows and pop-ups throughout UT
• Build the West Jordan reference network that closes deals for you

What You’ll Bring

• Demonstrated capacity to mentor or support senior teammates
• Prior experience working on-site in West Jordan, UT, or willingness to relocate
• Experience at the senior level inside a full-time role
• A steady hand when three priorities all claim to be number one
• Customer-focused outlook with strong interpersonal skills
• A point of view, held loosely and defended well
• Confident communicator across email, calls, and in-person meetings

Built in West Jordan and run on caffeine and conviction, Mastercard turns messy sales marketing problems into clean, repeatable wins. At Mastercard you’re trusted with the why, not just handed the what.

We pay $92,000 - $135,000 for this sales marketing position and back it with mentorship, flexibility, and real growth opportunities.