Senior Customer Campaign Strategist — Hybrid/Remote

Mastercard Inc.; Ann Arbor (MI); Hybrid; USD 79,000 - 119,000; Full time

Job summary

Mastercard Inc. in Ann Arbor, MI seeks a Senior Customer Service Representative who blends storytelling and strategic campaigning.

You’ll craft messaging for sales marketing buyers, manage handoff docs, and build a year-round campaign calendar to drive pipeline. You’ll position Mastercard against competitors with clear value props and tie Delegation insights to demo bookings, while balancing remote work flexibility.

Qualifications

• Strong critical thinking and independent judgment.
• Curiosity that outpaces your current job description.
• The integrity to flag your own mistakes first.
• Comfort being the newest person in the room and the loudest in the notes.

Responsibilities

• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Own the handoff doc that keeps nothing falling between Delegation and CRM.
• Build the campaign calendar that keeps Ann Arbor, MI pipeline full year-round.
• Chase the sales marketing whitespace no rep in MI has worked.
• Position Mastercard against competitors with clear, differentiated value props.
• Pair Delegation insight with gut feel to rank the hottest leads.
• Build landing pages that turn Ann Arbor curiosity into demo bookings.

Skills

Critical thinking

Independent judgment

Curiosity

Integrity

Adaptability

Job description

Mastercard Inc. in Ann Arbor, MI seeks a Senior Customer Service Representative who blends storytelling and strategic campaigning.

You’ll craft messaging for sales marketing buyers, manage handoff docs, and build a year-round campaign calendar to drive pipeline. You’ll position Mastercard against competitors with clear value props and tie Delegation insights to demo bookings, while balancing remote work flexibility.