Senior Customer Service Rep — Remote, Full-Time

CVS Health Corporation; Georgia; Hybrid; USD 25,000 - 58,000; Full time

Job summary

CVS Health is hiring a Senior Customer Service Representative as a fully remote, work-at-home role serving members across the United States. The position pays $19.50/hr with a focus on handling inquiries by phone, email or written correspondence while meeting performance metrics.

The role requires at least 1 year of customer service experience, proficiency with Microsoft Office, and the ability to work in a metric-based environment. The schedule is 40 hours per week with comprehensive benefits.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service

Communication

Multitasking

Call center experience

Remote work experience

Education

High School diploma or GED

Tools

Microsoft Office

Internet search

Job description

CVS Health is hiring a Senior Customer Service Representative as a fully remote, work-at-home role serving members across the United States. The position pays $19.50/hr with a focus on handling inquiries by phone, email or written correspondence while meeting performance metrics.

The role requires at least 1 year of customer service experience, proficiency with Microsoft Office, and the ability to work in a metric-based environment. The schedule is 40 hours per week with comprehensive benefits.