Senior Customer Service Rep — Orders, Pricing & Inventory

USA MOT Motion Industries, Inc.; Manchester (NH); On-site; USD 38,000 - 54,000; Full time

Job summary

Motion Industries in Manchester, NH is seeking a Customer Service/Order Entry Associate to take orders via phone, email, fax or in person, negotiate pricing within policy, and help maintain positive customer relationships.

The role involves expediting backorders, coordinating shipping, sourcing inventory, quoting customers, and guiding junior staff. You will contribute to profitability while delivering reliable service.

Qualifications

• Experience processing customer orders via multiple channels (phone, email, in person).
• Ability to negotiate pricing within company guidelines to protect profitability.
• Strong focus on customer relationships and problem solving.
• Familiar with inventory concepts and order fulfillment processes.

Responsibilities

• Take and enter customer orders by phone, fax, email or walk in.
• Negotiate sale and purchase prices within set parameters to maximize profit.
• Build customer relationships to drive repeat business and resolve issues.
• Expedite backorders, coordinate shipping, and handle returns as needed.
• Coach and assist junior representatives and support process improvements.

Skills

Order entry

Pricing negotiation

Customer service

Inventory management

Shipping coordination

Tools

CRM software

Job description

Motion Industries in Manchester, NH is seeking a Customer Service/Order Entry Associate to take orders via phone, email, fax or in person, negotiate pricing within policy, and help maintain positive customer relationships.

The role involves expediting backorders, coordinating shipping, sourcing inventory, quoting customers, and guiding junior staff. You will contribute to profitability while delivering reliable service.