Senior Customer Service & Solutions Specialist

Motion; Woburn, Northern (MA, KY); Hybrid; USD 52,000 - 74,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative to respond to inquiries, process orders, provide product knowledge, and guide less experienced staff. The role emphasizes building relationships and ensuring customer needs are met with accuracy and speed.

Based in Massachusetts, the position involves quoting, order entry by phone/fax/email, and coordinating shipping, inventory, and returns while aiming to maximize customer satisfaction and company profitability.

Qualifications

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
• Strong ability to communicate clearly in writing and speech and to negotiate effectively.
• Solid product knowledge and reliability in customer service processes.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences profit through price negotiation within defined parameters.
• Builds customer relationships to drive repeat business and process improvements.
• Determines cost-effective shipping methods and manages inventory for customers.
• May place orders under thresholds and handle returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Tools

MS Office

Job description

Motion Industries is seeking a Senior Customer Service Representative to respond to inquiries, process orders, provide product knowledge, and guide less experienced staff. The role emphasizes building relationships and ensuring customer needs are met with accuracy and speed.

Based in Massachusetts, the position involves quoting, order entry by phone/fax/email, and coordinating shipping, inventory, and returns while aiming to maximize customer satisfaction and company profitability.