Senior Customer Service & Order Specialist

Motion; Bangor (ME); On-site; USD 32,000 - 41,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative in Bangor, ME to respond to customer inquiries, place orders, and ensure accurate fulfillment. The role requires deep product knowledge and the ability to guide less experienced staff while driving customer satisfaction.

The position emphasizes relationship development, pricing guidance within policy, and coordinating with internal teams to maintain stock levels and timely shipments.

Qualifications

• Requires high school diploma or GED and 5+ years related experience.
• Strong negotiation and communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Respond to complex inquiries, provide quotes, and handle order entry.
• Place orders by phone, fax, email, or walk-in (counter sales).
• Influence gross profit through price negotiations within parameters.
• Build relationships to drive repeat business and process improvements.
• Manage inventory levels and expedite backorders as needed.
• Coach and guide junior Customer Service Representatives and assist with customer needs.

Skills

Customer service

Negotiation

Communication skills

Time management

Attention to detail

Product knowledge

MS Office

Education

High school diploma or GED

Job description

Motion Industries is seeking a Senior Customer Service Representative in Bangor, ME to respond to customer inquiries, place orders, and ensure accurate fulfillment. The role requires deep product knowledge and the ability to guide less experienced staff while driving customer satisfaction.

The position emphasizes relationship development, pricing guidance within policy, and coordinating with internal teams to maintain stock levels and timely shipments.