Senior Customer Service & Orders Specialist II

Talentify; Taylor (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations. You will respond to product inquiries, provide quotes, and manage order entry, while supporting other reps and building customer relationships.

Responsibilities include handling orders by phone, fax, or in person, expediting backorders, sourcing products, and selecting cost-effective shipping. Three to five years of related experience and a high school diploma are typical requirements.

Qualifications

• Reliability, organization, and attention to detail are essential.
• Excellent written and verbal communication skills are required.

Responsibilities

• Responds to customer inquiries about products, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or in person.
• Influences gross profit by negotiating pricing within set parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures inventory levels by ordering items as needed for customers.
• May authorize orders up to $5,000 per line and $10,000 per PO without approval.

Skills

Reliability

Organization

Communication

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations. You will respond to product inquiries, provide quotes, and manage order entry, while supporting other reps and building customer relationships.

Responsibilities include handling orders by phone, fax, or in person, expediting backorders, sourcing products, and selecting cost-effective shipping. Three to five years of related experience and a high school diploma are typical requirements.