Senior Customer Service & Order Specialist

Genuine Parts; City of Albany (NY); On-site; USD 29,000 - 36,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II to determine and meet customer needs. You will respond to inquiries, provide quotes, and process orders, while negotiating pricing to support profitability.

Responsibilities include handling multiple channels, expediting backorders, and maintaining inventory levels. The role may guide junior staff and support specific customers, delivering excellent service and accurate information.

Qualifications

• Reliability, organization, and attention to detail are required.
• Excellent written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Strong computer skills.
• Strong negotiation abilities.
• Basic product knowledge.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit by negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Maintains inventory levels by ordering items as needed for customers.
• Expedites backorders and prepares orders for shipment.
• Sources products from branch, DC, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• Handles customer returns as needed.
• Supports specific customers as required.
• Assists junior staff with customer issues and locating items.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II to determine and meet customer needs. You will respond to inquiries, provide quotes, and process orders, while negotiating pricing to support profitability.

Responsibilities include handling multiple channels, expediting backorders, and maintaining inventory levels. The role may guide junior staff and support specific customers, delivering excellent service and accurate information.