Senior Customer Service & Order Specialist

USA MOT Motion Industries, Inc.; Escanaba (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will process orders, negotiate pricing, and manage inventory to support timely shipments.

The role requires strong communication, multitasking, and organizational skills, with opportunities to guide junior staff and contribute to process improvements. A dependable team member will handle inquiries, quotes, and returns as needed.

Qualifications

• High school diploma or GED required.
• 3–5 years of related experience or equivalent.
• Excellent communication, negotiation, and multitasking abilities.

Responsibilities

• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influence Motion Industries' gross profit through negotiating the sale price and purchase price within certain parameters.
• Adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and repeat orders.
• Maintain appropriate inventory levels to fulfill customer orders.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Expedite backorders and prepare orders for shipment to customers.
• Source products in branch, DC, or supplier inventories.
• Determine cost-effective shipping methods for orders.
• Handle customer returns when required.
• Support specific customers and assist less experienced reps.
• Respond to inquiries, provide quotes, and handle order entry; may tackle more complex inquiries with experience.

Skills

Communication skills

Multitasking

Time management

Computer skills

Negotiation

Product knowledge

Reliability

Organization

Attention to detail

Education

High school diploma or GED

3-5 years experience

Job description

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will process orders, negotiate pricing, and manage inventory to support timely shipments.

The role requires strong communication, multitasking, and organizational skills, with opportunities to guide junior staff and contribute to process improvements. A dependable team member will handle inquiries, quotes, and returns as needed.