Senior Customer Service Rep: Negotiation & Orders

Motion Industries (MOT); Fairmont (WV); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Vacation, personal days, holidays, and

Paternal leave

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Motion Industries in Fairmont, WV, is seeking a Customer Service Representative II to handle orders via phone, fax, email or in person, negotiate pricing, and build lasting customer relationships. You will assist with inventory management and support other reps as needed to ensure accurate, timely service.

Ideal candidates have a high school diploma or GED with 3–5 years in customer service, strong communication and computer skills, and a detail-oriented mindset.

Qualifications

• High school diploma or GED; 3–5 years related experience.
• Excellent communication skills in writing, speaking and listening.
• Ability to multi-task and manage time effectively.
• Strong computer skills and basic product knowledge.

Responsibilities

• Place customer orders via telephone, fax, email or in person.
• Negotiate sale and purchase prices within parameters to influence gross profit.
• Build customer relationships to drive repeat business and improve processes.
• Ensure inventory levels are maintained and expedites backorders when needed.
• Handle customer inquiries, quotes, and order entry; support other reps as needed.

Skills

Communication

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Reliability

Organization

Attention to detail

Education

High school diploma or GED

3–5 years related experience

Job description

Motion Industries in Fairmont, WV, is seeking a Customer Service Representative II to handle orders via phone, fax, email or in person, negotiate pricing, and build lasting customer relationships. You will assist with inventory management and support other reps as needed to ensure accurate, timely service.

Ideal candidates have a high school diploma or GED with 3–5 years in customer service, strong communication and computer skills, and a detail-oriented mindset.