Senior Customer Service & Order Specialist

Motion; Dayton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick and holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II to ensure customer expectations are accurately determined and fully met. You will handle quotes, order entry, and relationship building with customers from Dayton, OH, contributing to profitability and service quality.

The role requires 3–5 years of related experience, strong communication and negotiation skills, and solid computer proficiency. A team-oriented environment with growth opportunities is offered.

Qualifications

• High school diploma or GED and 3–5 years of related experience.
• Reliability, organization, and attention to detail.
• Excellent communication skills (written, verbal, listening).
• Ability to multi-task and manage time effectively.
• Strong negotiation skills.
• Basic product knowledge.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Influences gross profit by negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and processes improvements.
• Identifies inventory needs and maintains appropriate stock levels for customers.
• May place orders up to $5,000 per line and $10,000 per PO without approval.
• Expedites backorders and prepares orders for shipment.
• Sources products from branch/distribution or supplier inventory.
• Determines cost-effective shipping methods for orders.
• May handle customer returns and support specific customers.
• Assists less experienced staff with addressing customer needs, including locating items.
• Performs other duties as assigned.

Skills

Excellent communication

Negotiation skills

Multi-tasking

Strong computer skills

Attention to detail

Customer service experience

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II to ensure customer expectations are accurately determined and fully met. You will handle quotes, order entry, and relationship building with customers from Dayton, OH, contributing to profitability and service quality.

The role requires 3–5 years of related experience, strong communication and negotiation skills, and solid computer proficiency. A team-oriented environment with growth opportunities is offered.