Senior Customer Service Rep — Negotiation & Orders

Motion; Chattanooga (TN); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Paid vacation and holidays

Tuition reimbursement

Job summary

Motion Industries is seeking a Customer Service Representative II in Chattanooga, TN, to respond to inquiries, prepare quotes, and process orders. The role involves pricing negotiation within guidelines and building strong customer relationships to foster repeat business.

You will assist in maintaining inventory levels and expediting orders as needed. Ideal candidates have a high school diploma or GED with 3–5 years of related experience, excellent communication skills, and strong computer

Qualifications

• High school diploma or GED required, with 3–5 years of related experience.
• Strong communication, negotiation, and problem-solving skills.
• Reliable, organized, detail-oriented, and able to multitask.
• Excellent computer skills and willingness to learn product knowledge.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or in person and supports key customers.
• Negotiates pricing within established guidelines and maintains profitability.
• Builds relationships to drive repeat business and improves processes.
• Ensures inventory levels and expedites orders as needed.
• Assists less experienced reps and handles returns.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II in Chattanooga, TN, to respond to inquiries, prepare quotes, and process orders. The role involves pricing negotiation within guidelines and building strong customer relationships to foster repeat business.

You will assist in maintaining inventory levels and expediting orders as needed. Ideal candidates have a high school diploma or GED with 3–5 years of related experience, excellent communication skills, and strong computer