Senior Customer Service Rep: Quotes, Orders & Support

Genuine Parts Company; Wisconsin; On-site; USD 38,000 - 52,000; Full time

Job summary

Motion Industries is hiring a Customer Service Representative II to determine and meet customer expectations through accurate order entry, quotes, and price negotiation. You will support specific customers, maintain inventory, and build lasting relationships to drive repeat business.

The role emphasizes reliability, communication, and strong computer skills, with opportunities to assist less experienced team members and contribute to process improvements.

Qualifications

• Typically requires a high school diploma or GED and three to five years of related experience or an equivalent combination.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to ensure appropriate inventory levels for customers.

Skills

Attention to detail

Excellent communication

Multi-tasking

Negotiation skills

Strong computer skills

Customer service experience

Education

High school diploma or GED

Job description

Motion Industries is hiring a Customer Service Representative II to determine and meet customer expectations through accurate order entry, quotes, and price negotiation. You will support specific customers, maintain inventory, and build lasting relationships to drive repeat business.

The role emphasizes reliability, communication, and strong computer skills, with opportunities to assist less experienced team members and contribute to process improvements.