Senior Customer Service Rep (Contract) — Growth & Strategy Lead

Production Partners Inc; San Diego (CA); On-site; USD 103,000 - 156,000; Part time

Job summary

Production Partners Inc in San Diego, CA seeks a Senior Customer Service Representative to own strategy and execution for expanding CA markets. This contract role offers hands-on ownership and a clear ladder for sales marketing professionals. You will mentor junior reps, manage knowledge bases, test messaging, and track KPIs related to revenue and retention.

Compensation ranges from $103,000 to $156,000 annually, with growth and benefits. No relocation from CA.

Qualifications

• 7 years of learning when to trust the process and when to break it.
• Mentor junior reps on outreach cadence and objection handling.
• Experience with churn reduction strategies.
• Ability to develop and guide a territory plan and run discovery calls.

Responsibilities

• Mentor junior reps on outreach cadence and objection handling.
• Pitch Production Partners Inc's results-oriented offering to buyers who haven't heard of us yet.
• Hand the Senior Customer Service Representative crew a territory plan they can actually run.
• Test messaging variations and iterate based on performance data.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Run discovery calls that uncover budget without asking for it.

Skills

Mentoring junior reps

Outreach strategy

Demand-generation experience

Growth mindset

Churn reduction

Tools

Knowledge Base Management

Twilio Flex

CRM systems

Job description

Production Partners Inc in San Diego, CA seeks a Senior Customer Service Representative to own strategy and execution for expanding CA markets. This contract role offers hands-on ownership and a clear ladder for sales marketing professionals. You will mentor junior reps, manage knowledge bases, test messaging, and track KPIs related to revenue and retention.

Compensation ranges from $103,000 to $156,000 annually, with growth and benefits. No relocation from CA.