Senior Customer Success & Growth Lead

Smarttech Solutions; Santa Clarita (CA); On-site; USD 121,000 - 162,000; Full time

Benefits offered by this job

Mentorship program

Competitive benefits

Flexible schedule

Job summary

SmartTech Solutions in Santa Clarita, CA is seeking a Senior Customer Service Representative to anchor a high-performing revenue team. The role focuses on understanding CA buyers, improving conversion, and coordinating cross-functional launches with marketing, product, and operations.

You will own initiatives, drive sales-marketing excellence, and report on ROI within the Santa Clarita market. The position offers mentorship, a competitive benefits package, and flexible work arrangements.

Qualifications

• 7+ years of multitasking experience in fast-paced environments.
• Strong understanding of sales/marketing integration processes.
• Familiarity with Santa Clarita market and buyer behavior.
• Ability to coordinate cross-functional launches.

Responsibilities

• Decode why CA buyers say yes and double down on it.
• Sniff out the Flexibility gap that's leaking deals at handoff.
• Coordinate cross-functional launches with creative, product, and operations.
• Tune the ad creative until the sales marketing cost-per-lead drops.
• Grow brand awareness through Ticket Management and Omnichannel Support initiatives.
• Trade weekly notes with product on what Santa Clarita buyers keep requesting.
• Cultivate referral channels and strategic partnerships in Santa Clarita.
• Report on attribution and channel ROI to inform the $121,000 - $162,000 budget cycle.

Skills

Sales marketing knowledge

Multitasking

Workflow familiarity

Project ownership

Team collaboration

Job description

SmartTech Solutions in Santa Clarita, CA is seeking a Senior Customer Service Representative to anchor a high-performing revenue team. The role focuses on understanding CA buyers, improving conversion, and coordinating cross-functional launches with marketing, product, and operations.

You will own initiatives, drive sales-marketing excellence, and report on ROI within the Santa Clarita market. The position offers mentorship, a competitive benefits package, and flexible work arrangements.