Senior Customer Service Representative

Production Partners Inc; San Diego (CA); Presencial; USD 103.000 - 156.000; A tiempo parcial

Descripción de la vacante

Production Partners Inc in San Diego, CA seeks a Senior Customer Service Representative to own strategy and execution for expanding CA markets. This contract role offers hands-on ownership and a clear ladder for sales marketing professionals. You will mentor junior reps, manage knowledge bases, test messaging, and track KPIs related to revenue and retention.

Compensation ranges from $103,000 to $156,000 annually, with growth and benefits. No relocation from CA.

Formación

• 7 years of learning when to trust the process and when to break it.
• Mentor junior reps on outreach cadence and objection handling.
• Experience with churn reduction strategies.
• Ability to develop and guide a territory plan and run discovery calls.

Responsabilidades

• Mentor junior reps on outreach cadence and objection handling.
• Pitch Production Partners Inc's results-oriented offering to buyers who haven't heard of us yet.
• Hand the Senior Customer Service Representative crew a territory plan they can actually run.
• Test messaging variations and iterate based on performance data.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Run discovery calls that uncover budget without asking for it.

Conocimientos

Mentoring junior reps

Outreach strategy

Demand-generation experience

Growth mindset

Churn reduction

Herramientas

Knowledge Base Management

Twilio Flex

CRM systems

Descripción del empleo

Help Production Partners Inc reach new markets in CA as a Senior Customer Service Representative responsible for both strategy and execution. This contract job at Production Partners Inc delivers $103,000 - $156,000, hands-on ownership, and a clear ladder for sales marketing professionals.

Key Responsibilities

• Mentor junior reps on outreach cadence and objection handling
• Strong command of Knowledge Base Management, with 5 of demand-generation experience
• Pitch Production Partners Inc's results-oriented offering to buyers who haven't heard of us yet
• Hand the Senior Customer Service Representative crew a territory plan they can actually run
• Test messaging variations and iterate based on performance data
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Run discovery calls that uncover budget without asking for it

What You'll Bring

• A quality-obsessed bias toward action, balanced by knowing when to wait
• Hands-on familiarity with Churn Reduction, sharpened by Organization side projects
• A growth mindset and openness to constructive feedback
• 7 years of learning when to trust the process and when to break it

Long obsessed with Twilio Flex, Production Partners Inc has turned a San Diego office into one of the zero-bureaucracy centers of sales marketing innovation in CA. Our San Diego office prizes the quiet contributor who makes everyone around them measurably better.

We start the conversation at $103,000 - $156,000 and end it with mentorship, benefits, and the flexibility to grow without relocating from CA.

Recruiting for this contract position is happening in real time, not on a backlog.