Senior Customer Success Lead - Growth & Value (Remote)

Filrsafekeep; Murrieta (CA); On-site; USD 102,000 - 147,000; Full time

Benefits offered by this job

Premium healthcare

Home-office allowance

Job summary

Public Affairs Institute in Murrieta, CA is seeking a Senior Customer Service Representative who thrives on results. You will own renewals timelines, manage handoff documentation between Creativity and CRM, and guide event sponsorships and lead-capture programs across California.

You will coach teammates on value selling instead of discounting, read intent data to prioritize hot leads, and keep forecasts honest by maintaining a clean CRM.

Qualifications

• Experience managing renewals and customer success.
• Familiarity with Help Scout or similar CRM tools.
• Strong listening and communication skills.

Responsibilities

• Own renewal timeline in Murrieta, CA.
• Own the handoff doc between Creativity and CRM.
• Manage event sponsorships and lead-capture programs in CA.
• Coach team on value selling over discounting.
• Read intent data and route hot leads first.
• Maintain CRM accuracy for reliable forecasts.
• Identify and pursue new business opportunities throughout CA.
• Qualify inbound leads and route them through the funnel efficiently.

Skills

Customer service

CRM software

Lead qualification

Communication

Tools

Help Scout

CRM system

Job description

Public Affairs Institute in Murrieta, CA is seeking a Senior Customer Service Representative who thrives on results. You will own renewals timelines, manage handoff documentation between Creativity and CRM, and guide event sponsorships and lead-capture programs across California.

You will coach teammates on value selling instead of discounting, read intent data to prioritize hot leads, and keep forecasts honest by maintaining a clean CRM.