Senior Customer Experience Lead - Ownership & Quick Growth

Growth Strategy Consultants; San Antonio (TX); On-site; USD 83,000 - 112,000; Full time

Job summary

Growth Strategy Consultants seeks a Senior Customer Service Representative in San Antonio, TX. The role centers on sustaining an exceptional customer experience while driving revenue signals. Expect mentorship and a fast track into senior sales marketing paths as you prove your impact.

Your experience in Texas and ability to craft high-stakes communications will be key as you own projects from concept through delivery and translate customer needs into strategic actions.

Qualifications

• TX work history or strong reasons you’ll thrive in Texas.
• Writer’s ear for tone in high-stakes emails.
• Sharp organizational skills and ability to juggle multiple workstreams.
• Comfortable owning projects from concept through delivery.
• Experience translating Active Listening for a non-technical audience.

Responsibilities

• Walk TX partners through co-marketing they’ll say yes to.
• Identify gaps in the Twilio Flex implementation that leak deals at handoff.
• Carry the brand voice into every call and caption.
• Turn churned logos into win-back targets with a plan.
• Analyze why TX buyers say yes and focus on that feedback.

Skills

Written tone

Organizational skills

Multitask management

Project ownership

Active listening for non-technicalaud

Job description

Growth Strategy Consultants seeks a Senior Customer Service Representative in San Antonio, TX. The role centers on sustaining an exceptional customer experience while driving revenue signals. Expect mentorship and a fast track into senior sales marketing paths as you prove your impact.

Your experience in Texas and ability to craft high-stakes communications will be key as you own projects from concept through delivery and translate customer needs into strategic actions.