Bilingual Rebates & Process Coordinator

Resource Innovations; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Three weeks paid vacation

Paid holidays

401(k) with employer match

Medical, dental and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations in the United States seeks a detail‑oriented Program Support Associate to assist customers applying for rebates and to process applications through the tracking system.

You will maintain data accuracy, collaborate with multiple departments, and ensure timely, compliant processing while protecting confidential information. Bilingual English/Spanish communication and strong organizational skills are essential.

Qualifications

• College degree or three years of experience in a customer service, administrative, or support role.
• Fluency in both Spanish and English is required.
• Strong verbal and written communication skills.
• Strong organizational, prioritization, attention-to-detail, and accuracy skills.
• Ability to identify and resolve problems and work collaboratively in a team environment.
• Interest in sustainability and making a meaningful environmental impact.

Responsibilities

• Provide support to LUMA customers primarily through email and phone.
• Process submitted program applications accurately and efficiently.
• Maintain data accuracy and follow established procedures.
• Coordinate with other departments to support customer needs.
• Maintain filing systems and safeguard confidential information.
• Identify opportunities for process improvements.
• May provide peer training and job-shadowing support.

Skills

Bilingual English/Spanish

Education

College degree

Tools

MS Office (Word, Excel)

Job description

Resource Innovations in the United States seeks a detail‑oriented Program Support Associate to assist customers applying for rebates and to process applications through the tracking system.

You will maintain data accuracy, collaborate with multiple departments, and ensure timely, compliant processing while protecting confidential information. Bilingual English/Spanish communication and strong organizational skills are essential.