Senior Customer Service & Orders Specialist

Genuine Parts Company; Salisbury (NC); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Healthcare

401(k) plan

Tuition reimbursement

Vacation and holidays

Sick leave

Résumé du poste

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations. You will respond to inquiries, process orders, and help optimize pricing with guidance from senior staff.

In this role, you will support multiple customers, manage quotes, and coordinate shipping and inventory to ensure timely delivery. Excellent communication and problem-solving are essential assets for success.

Qualifications

• High school diploma or GED; 3–5 years related experience.
• Reliability, organization, and attention to detail are essential.
• Excellent communication and negotiation skills.
• Strong computer skills and basic product knowledge.

Responsabilités

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating the sale price and purchase price within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to maintain appropriate inventory levels for customers.
• May place orders up to $5,000 per line and $10,000 per PO without approval.
• Expedites backorders and prepares orders for shipment to customers.
• Sourcing products from branch, distribution center, or supplier inventories.
• Determines most cost-effective shipping method for orders.
• May handle customer returns.
• Assists less experienced CSRs with addressing customer needs.
• Performs other duties as assigned.

Connaissances

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer skills

Negotiation

Product knowledge

Formation

High school diploma or GED

3–5 years related experience

Description du poste

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations. You will respond to inquiries, process orders, and help optimize pricing with guidance from senior staff.

In this role, you will support multiple customers, manage quotes, and coordinate shipping and inventory to ensure timely delivery. Excellent communication and problem-solving are essential assets for success.