Senior Customer Service & Order Specialist

Motion Industries (MOT); Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II in Omaha, NE. This role supports customers by responding to inquiries, providing quotes, and processing orders with accuracy and efficiency.

You will negotiate pricing within policy, maintain inventory awareness, and build long-term customer relationships to drive repeat business. Ideal candidates have a high school diploma or GED with 3–5 years of related experience, strong communication and multitasking skills, and solid

Qualifications

• High school diploma or GED plus 3–5 years of related experience.
• Excellent communication, negotiation, and customer service skills.
• Ability to multi-task, manage time, and work with accuracy.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or walk-in (counter sales).
• Negotiates sale and purchase prices within policy to maximize gross profit.
• Builds customer relationships to drive repeat business.
• Expedites backorders and manages inventory for customers.
• Sourcing products from branch, distribution center, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• May handle customer returns and assist other reps.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Multitasking

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II in Omaha, NE. This role supports customers by responding to inquiries, providing quotes, and processing orders with accuracy and efficiency.

You will negotiate pricing within policy, maintain inventory awareness, and build long-term customer relationships to drive repeat business. Ideal candidates have a high school diploma or GED with 3–5 years of related experience, strong communication and multitasking skills, and solid