Senior Customer Service & Order Specialist

Motion Industries; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Paid vacation

Paid holidays

Sick leave

Job summary

Motion Industries in Jacksonville, FL is seeking a Customer Service Representative II to accurately determine and meet customer expectations. Under general supervision, you will respond to inquiries, process quotes and orders, and build lasting relationships with key customers.

This role emphasizes negotiation, inventory awareness, and selecting cost-effective shipping methods. The ideal candidate has a high school diploma and 3–5 years of related experience, strong communication skills, and

Qualifications

• Reliable and detail oriented with strong communication skills.
• Experience in customer service, quotes, and order entry.
• Good negotiation abilities and computer proficiency.
• Basic product knowledge and ability to multi-task.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.

Skills

Reliability

Communication

Time management

Detail oriented

Negotiation

Computer skills

Product knowledge

Education

High school diploma or GED

3–5 years related experience

Job description

Motion Industries in Jacksonville, FL is seeking a Customer Service Representative II to accurately determine and meet customer expectations. Under general supervision, you will respond to inquiries, process quotes and orders, and build lasting relationships with key customers.

This role emphasizes negotiation, inventory awareness, and selecting cost-effective shipping methods. The ideal candidate has a high school diploma and 3–5 years of related experience, strong communication skills, and