Senior Customer Service & Order Specialist

Motion Industries (MOT); Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Motion Industries in Jacksonville, FL is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will respond to inquiries, quote products, and handle order entry, including placing orders by phone, fax, email, or at counter.

With 3–5 years of related experience, you will influence gross profit through pricing negotiations within approved parameters, build relationships for repeat business, and support less experienced teammates.

Qualifications

• High school diploma or GED with 3–5 years of related experience.
• Excellent communication and negotiation abilities.
• Strong computer skills and attention to detail.

Responsibilities

• Respond to customer inquiries regarding products and provide quotes.
• Enter orders via phone, fax, email, or counter sales.
• Negotiate price within parameters to influence gross profit.
• Place orders up to $5,000 per line and $10,000 per PO.
• Expedite backorders and source products from inventory or suppliers.
• Determine cost-effective shipping methods.
• Assist less experienced reps and support specific customers.
• Maintain inventory levels to meet customer demand.
• Manage customer returns as needed.

Skills

Negotiation

Communication

Time management

Multi-tasking

Computer skills

Attention to detail

Reliability

Organization

Product knowledge

Education

High school diploma

GED

Job description

Motion Industries in Jacksonville, FL is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will respond to inquiries, quote products, and handle order entry, including placing orders by phone, fax, email, or at counter.

With 3–5 years of related experience, you will influence gross profit through pricing negotiations within approved parameters, build relationships for repeat business, and support less experienced teammates.