Senior Customer Service Specialist: Quotes, Orders & Growth

Motion; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Motion Industries in Jacksonville, FL is seeking a Customer Service Representative II to determine and meet customer expectations, handle quotes and orders, and support customer needs. You may guide less experienced team members and help with special accounts.

You will negotiate pricing within established parameters, build relationships to drive repeat business, and coordinate inventory and shipping. This role emphasizes accuracy, service quality, and customer satisfaction.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills and basic product knowledge.

Responsibilities

• Respond to customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in.
• Influence gross profit through pricing and purchase price negotiation within parameters.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and process improvements.
• Ensure inventory levels by sourcing items and maintaining stock.
• Expedite backorders and prepare orders for shipment.
• Determine cost-effective shipping methods and handle returns if necessary.
• Support specific customers and assist less experienced representatives.

Skills

Attention to detail

Organization

Reliability

Excellent communication

Time management

Multi-tasking

Strong computer skills

Negotiation

Basic product knowledge

Education

High school diploma or GED

Tools

None

Job description

Motion Industries in Jacksonville, FL is seeking a Customer Service Representative II to determine and meet customer expectations, handle quotes and orders, and support customer needs. You may guide less experienced team members and help with special accounts.

You will negotiate pricing within established parameters, build relationships to drive repeat business, and coordinate inventory and shipping. This role emphasizes accuracy, service quality, and customer satisfaction.